Terms & Conditions

Terms and Conditions for RS PrintLab
Effective Date: 01-05-25

1. Introduction

Welcome to RS PrintLab (“Company,” “we,” “our,” or “us”). These Terms and Conditions govern your use of our website RSCollectiveStudio.com and the purchase of our products. By accessing our website or placing an order, you agree to abide by these terms. If you do not agree, please refrain from using our services.

2. Eligibility

By using our website and services, you confirm that:
  • You are at least 18 years old or have parental/guardian consent.
  • You will provide accurate, current, and complete information when required.
  • You will not use our website for any illegal or unauthorised purposes.

3. Products & Orders

3.1 Product Descriptions

We strive to provide accurate descriptions and images of our products. However, slight variations in colour or design may occur due to different screen displays and printing processes.

3.2 Order Acceptance & Cancellation

  • We reserve the right to accept or decline any order at our discretion.
  • Once an order is placed, it cannot be modified or cancelled after it has entered production.
  • In case of unavailability, we will notify you and offer an alternative or a refund.

3.3 Pricing & Payment

  • Prices are listed in GBP and may change without notice.
  • We accept payments via SQUARESPACE payments.
  • Orders will only be processed after successful payment confirmation.

4. Shipping & Delivery

  • We partner with third-party print-on-demand services and shipping carriers to fulfil orders.
  • Shipping times are estimates and may vary due to factors beyond our control.
  • RS PrintLab is not responsible for delays caused by customs, couriers, or other unforeseen events.
  • Any customs duties or taxes are the responsibility of the customer.

5. Returns & Refunds

5.1 Return Eligibility

  • Due to the print-on-demand nature of our products, we only accept returns or exchanges for defective or incorrect items.
  • Customers must notify us within 3 days of receiving the order with supporting photos.

5.2 Refund Policy

  • Refunds are issued only for defective or damaged items.
  • Refunds will be processed within 7 business days upon approval.
  • Original shipping costs are non-refundable.

6. Intellectual Property

All content on our website, including images, logos, and product designs, is the property of RS PrintLab. Unauthorised use, reproduction, or distribution of our content is strictly prohibited.

7. User Conduct

You agree not to:
  • Use our website for fraudulent, illegal, or abusive purposes.
  • Interfere with the security, integrity, or functionality of our website.
  • Copy, modify, or distribute any part of our website without permission.

8. Limitation of Liability

  • RS PrintLab is not liable for any direct, indirect, or incidental damages resulting from the use of our website or products.
  • We are not responsible for third-party services, including payment processors and shipping carriers.

9. Privacy Policy

By using our website, you also agree to our Privacy Policy, which outlines how we collect, use, and protect your data.

10. Changes to These Terms

We may update these Terms and Conditions at any time. Changes will be posted on this page, and continued use of our website constitutes acceptance of the revised terms.

11. Governing Law

These Terms and Conditions are governed by the laws of the United Kingdom. Any disputes shall be resolved in the appropriate courts of the United Kingdom.

12. Contact Us

For any questions or concerns regarding these Terms and Conditions, please contact us via Email