FAQs

Frequently Asked Questions for RS PrintLab

Effective Date: 01-05-25

1. About RS PrintLab

Q: What is RS PrintLab? 

A: RS PrintLab is a clothing brand that offers high-quality, print-on-demand apparel and accessories. We design stylish, unique clothing made to order to ensure sustainability and reduce waste.

2. Ordering & Payments

Q: How do I place an order?
 A: Simply browse our website, select your desired products, choose size and colour options, and proceed to checkout.

Q: What payment methods do you accept?
 A: We accept payments via SQUARESPACE Payments.

Q: Can I modify or cancel my order after placing it?
 A: Unfortunately, once an order has been placed and entered production, it cannot be modified or cancelled.

3. Shipping & Delivery

Q: Do you ship internationally?
 A: Yes! We offer worldwide shipping. Shipping costs and delivery times may vary based on location.

Q: How long does shipping take?
 A: Processing times typically take 1-3 business days. Shipping times depend on your location but generally range from 5-8 business days.

Q: How can I track my order?
 A: Once your order has shipped, you will receive a tracking number via email to monitor your shipment.

4. Returns & Refunds

Q: What is your return policy?
 A: Since our products are made to order, we only accept returns or exchanges for defective or incorrect items. If you receive a damaged product, contact us within 3 days with photos.

Q: Do you offer refunds?
 A: Refunds are only available for defective or incorrect items. Shipping costs are non-refundable.

5. Product & Sizing Information

Q: How do I know what size to order?
 A: Please refer to our size guide available on each product page to ensure the best fit.

Q: How should I care for my clothing?
 A: We recommend washing in cold water, using mild detergent, and air drying to maintain print quality.

6. Contact & Support

Q: How can I contact RS PrintLab?
 A: You can reach us via Email or through our Contact Us page.

Q: Do you offer customer support?
 A: Yes! Our support team is available to assist you with any inquiries or issues.